HelpAI is a cutting-edge initiative in chatbot technology, developed under ShopBasea global leader in cross-border e-commerce. HelpAI is designed specifically for online merchants looking to scale their businesses more efficiently and profitably. Going beyond a typical chatbot, HelpAI empowers e-commerce businesses by providing intelligent shopping assistants that engage with customers throughout the entire shopping journeyfrom pre-sales to post-salesultimately driving higher sales.
Merchants can launch multiple HelpAI chatbots to boost conversion rates, improve customer satisfaction, and streamline their customer service operations.
What sets HelpAI apart is its superior end-user experience, ease of deployment, and seamless integration with major e-commerce platforms and customer support systems. It delivers accurate, real-time responses across all channels, including email, live chat, and social messaging apps, offering truly omnichannel support.
HelpAI learns from a variety of data sources, such as e-commerce platforms, customer support knowledge bases, wikis, and community interactions, ensuring that it provides highly relevant and context-aware answers to customer inquiries.
JOB DESCIPTION
- As a product owner, drive the end-to-end product development of Chatbot product, from ideation, system design and development, to post-launch improvements and iterations
- Conduct market research and competitor studies to identify opportunities, gaps and areas of improvement for our solutions
- Effectively manage stakeholder expectations and project timeline. Develop detailed project plans and manage project risks
- Work with business team closely and deliver features which are in alignment with business goals and objectives
- Work with data science and engineering teams to deliver DS features for Chatbot, including but not limited to prediction models, recommenders, and intent recognition models
REQUIREMENT
- Have at least 3 years experience in the Product Owner/ Product Manager/Product Management
- Prior product management experience or domain knowledge in one of the following is preferred: Chatbot, machine learning, data analytics, natural language processing, model building and evaluation metrics
- Ability to use tools to build wireframe & prototype
- Have knowledge of UI / UX Designer (knowledge of UI Kit definitions, design system, components, and how to apply in product construction)
- Prefer candidate who is empathy and curiosity (research product audience, stay current on technology trends, and will keep an eye on the competition)
- Great leadership should further be coupled with excellent people skills
- Not required but technical background (understanding basic programming knowledge, programming HTML / CSS, API, SQL ) is an advantage
- Excellent problem solving and analytical skills
- Self-driven, positive attitude and team player
- Both junior and senior product management roles are available
BENEFITS
You'll find this place irresistible
- Enjoy top-tier compensation, including:
- Monthly NET take-home pay that leaves you smiling
- 13th-month salary
- Performance bonuses that could boost your income up to 02 months salary
- 24 remote working days per year
- 12 days of annual paid leave
- Flexible working time, from Monday to Friday; weekends are yours
- Company trips and team bonding activities
- Elevate your creativity and productivity in our modern workspace
- Especially:
- Shine like a rock star in our fast-growing global B2B SaaS squad
- Blaze a trail to success with our super-fast career track
- Collaborate with the brightest and coolest minds from across the globe
- Be yourself, knowing you're valued and groomed to be your absolute best.
