Trusting Social and the AGI revolution
Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years. We are now pioneering Artificial General Intelligence (AGI) solutions leveraging Generative AI (GenAI) technology to reimagine banking in the post-AGI world.
We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.
How You Will Make An Impact In This Role
We are seeking a detail-oriented Product Operations Specialist to join our dynamic team. This role will focus on the operation of Software as a Service (SaaS) products, ensuring smooth processes from development to deployment. The ideal candidate will excel in documentation, quality assurance, and project management tools, contributing to the overall success of our product offerings.
Responsibilities- SaaS Operations Management:
- Oversee the daily operations of SaaS products, ensuring optimal performance and user satisfaction.
- Collaborate with cross-functional teams to identify and resolve operational issues promptly.
- Change Request Documentation:
- Write comprehensive and clear documentation for change requests, detailing specifications, impacts, and implementation steps.
- Ensure all documentation adheres to company standards and best practices.
- Project Management Tools:
- Manage tickets in Jira, Confluence, and other project management tools, tracking progress and ensuring timely resolutions.
- Facilitate communication between teams regarding project updates and outstanding issues.
- Quality Assurance:
- Act as the final quality assurance point for internal testing before the production deployment of software updates.
- Develop and execute test plans, identify defects, and ensure that all issues are resolved before release.
- Collaboration and Communication:
- Work closely with product managers, developers, and stakeholders to understand product requirements and operational needs.
- Communicate effectively with team members and management regarding project status and operational challenges
Requirements
- Bachelor's degree in a related field (e.g., Business, Computer Science, or Operations Management).
- Proven experience in product operations or a similar role within the SaaS industry.
- Strong proficiency in project management tools (e.g., Jira, Confluence).
- Excellent writing skills with the ability to create clear and concise documentation.
- Experience in quality assurance processes and testing methodologies.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively in a fast-paced environment and manage multiple tasks simultaneously.
What We Offer
Join our team and enjoy:
- Competitive compensation package, including 13th-month salary and performance bonuses
- Comprehensive health care coverage for you and your dependents
- Generous leave policies, including annual leave, sick leave, and flexible work hours
- Convenient central district 1 office location, next to a future metro station
- Onsite lunch with multiple options, including vegetarian
- Grab for work allowance and fully equipped workstations
- Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
- Unlimited free coffee, tea, snacks, and fruit to keep you energized
- An opportunity to make a social impact by helping to democratize credit access in emerging markets
About Us
At Trusting Social, we are always pushing the boundaries of what's possible with AI and Data Science. We believe that Artificial General Intelligence (AGI) is the future, and we're committed to pioneering its application in the financial industry to create a world where financial freedom is accessible to all.
Our vision is to build AGI-enabled banks that provide unparalleled services at dramatically lower cost to all. With AGI, we can automate complex financial tasks, allowing us to focus on creating value for our customers. AGI-enabled conversations will be the dominant customer interface for both consumer and enterprise businesses, making banking accessible to all.
At Trusting Social, we value extreme ownership, data-driven approaches, mindfulness, and social impact. We believe that AGI can help us create a more inclusive and equitable financial system, and we're committed to leading the charge.
Our guiding principle for product development is: The only way to create Disruptive Products is to discover Disruptive Insights - which are the profound hidden truths obscured to both the users and the product managers. Only by collaborating with potential customers can Product Managers discover disruptive insights.
Join us on this journey to leverage AGI to deliver financial freedom for everyone. Together, we can create a better future for all.
Additional Info
Learn more about us here:
https://www.youtube.com/watchv=inAEDGvOcL8&t=29s
