Product Owner/Specialist (Freight & Transportation/ Customer Management Team)
Giao Hang Nhanh is the first delivery and logistics company in Vietnam established with a mission to serve the professional transportation needs of e-commerce partners nationwide. The company leverages technology and operational excellence to provide the best services, helping millions of online businesses optimize their operations and creating hundreds of thousands of job opportunities.
With the goal of improving the customer delivery experience and optimizing the transportation process, We are currently seeking a Product Specialist to join our product team. The ideal candidate will contribute to creating exceptional user experiences and products that meet customer needs.
Our Product Culture
At GHN, our product culture is the cornerstone of our success. It defines how we work, think, and create. Here are the core pillars that each member of our team embodies and promotes:
- User-Centric: Every product decision begins and ends with the user in mind. We prioritize user needs and experiences above all, ensuring that we're not just meeting expectations, but exceeding them. Our goal is to solve real problems with intuitive solutions that our customers love.
- Data-Informed: Data isn't just numbers to us; it's the voice of our customers, the story of our products, and the compass for our journey. We make decisions grounded in data, ensuring that our strategies are supported by facts and insights, not just gut feelings.
- Balanced Approach to Discovery & Delivery: We find the sweet spot between learning what our users really want and getting those solutions into their hands. By balancing these two, we make sure we're always creating with purpose and making things that truly matter to our users.
- Dare to Fail: Innovation doesn't come without risk, and we're not afraid to embrace it. Daring to fail is our mantra for pushing boundaries. We encourage bold ideas and provide a safe space to experiment because every failure is a step forward in our quest for excellence.
- Working Backward: Inspired by Amazon's philosophy, we start with the desired customer outcome and reverse-engineer our path to success. This approach keeps us focused on the end goal and aligns our efforts with the customer's ultimate benefit in mind.
Our product culture isn't just about what we do; it's about who we are. We're looking for team members who resonate with these principles, who are ready to join us in our relentless pursuit of product perfection.
Responsibilities:
- Start from data insights, customer insights and strategic insights to define and prioritize what we need to do to deliver value and achieve the goals.
- Collaborate with cross-functional teams to deeply discover the problems, establish objectives with success metrics and propose solutions. As a Product Owner, you play a pivotal role in driving this process.
- Define user stories, partner with Product Designers to develop wireframes and prototypes for validating the product and refining product requirements.
- Participate in a scrum team as a Product Owner to oversee product delivery.
- Continuously measure metrics and explore problems/opportunities to enhance the product's value.
Requirements:
- Bachelor's degree in Logistics, Software Development, Information System, Marketing or a related field.
- At least 1 years of experience in product management.
- Strong analytical and problem-solving skills, with the ability to interpret and leverage data to make informed decisions.
- Strong ownership and growth mindset.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- A user-centric mindset, with a passion for creating products that delight customers.
- Familiarity with agile methodologies and product management tools.
- Work experience in a logistics company is preferred.
Benefits:
- 12 days of annual leave
- 13th-month salary and KPI bonuses
- Health, Social, and Unemployment Insurance
- MIC Insurance
- Annual health checkup
- Semi-annual salary reviews
- Annual team building/company trip
- Ongoing internal and external training opportunities
Recruitment Process:
- Round 1: Interview with Hiring Manager: Assess fit and discuss experience and skills.
- Round 2: Take-Home Test: Complete a practical test related to the job.
- Round 3: Presentation and Q&A: Present test results and answer follow-up questions.
Candidates progress to the next round only if they pass the previous one.
Working location:
- Ta nh Rivera Park Si Gn, 7/28 Thnh Thi, Phng 14, Qun 10, TP. HCM
