Product Support Consultant

About JobAdder

JobAdder, an innovative B2B cloud-based SaaS platform, is partnering with CBTW APAC to grow its software development centre in Vietnam. The Vietnam development team is joining hands with the JobAdder tech team to accelerate its end-to-end recruitment software solutions, serving millions of in-house HR professionals and agency recruiters worldwide!

JobAdder is all about adding joy to the job of recruitment. With the mission to make recruitment more efficient and joyful for everyone involved, JobAdder is trusted by thousands of leading businesses across the globe. Backed by the Australian employment marketplace SEEK, JobAdder operates globally, with headquarters in Sydney, Australia, and staff on the ground in the UK, US, Canada, New Zealand and Vietnam.

In 2007, JobAdder was launched commercially and has since grown to become a leading recruitment solution and a key contributor to HR tech innovation. Today, JobAdder has facilitated millions of people to find work around the world.

For more information, please visit https://jobadder.com

What you will do

Our Support team here at JobAdder reflects the human side of our product. Every query is different from the next. Whilst you will endeavour to resolve most enquiries in the first touch, it's your responsibility to ensure that each issue is seen through to a satisfactory outcome.

• Receiving and responding to customer product enquiries and issues via tickets and live chat

• Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs.

• Escalating technical issues and working with technical product support to resolve the issue.
• You are supporting the user to use our software products more effectively and will be able to utilise Zendesk to help in your endeavours.

What you should have

• Previous experience in a customer support or service role.

• You are the kind of Support Professional who can think on your feet and will not give up until there is a solution and the client is happy.

• You will enjoy livechatting with lots of different clients and thrive on solving problems for them.

• You will be an efficient multitasker with demonstrated time management and prioritisation skills.

• Strong English communication skills (both verbal & written), especially in the global software development environment.