Project Director - CRM

JOB PURPOSE

• Plan, organize and manage to ensure project operations, report analysis and consult and propose to the Project Steering Committee (PSC) issues to ensure the effectiveness and progress of the project.
• Organize to work with partners and VPBank's internal departments to carry out project work through each phase
• Ensure the project is implemented on schedule, budget, and quality, in addition to managing risks, handling arising problems, reporting project results and developing project resources for the operation phase.

JOB DESCRIPTION

• Manage throughout the project implementation stages: Project scope management; Project cost management; Project progress management; Project quality management; Project human resource management; Managing project risks and issues; Partner management; Manage communication information inside and outside the project; Stakeholder management.
• Make detailed plans for each project phase, assign tasks and responsibilities to groups and individuals participating in the project.
• Focal point for working with internal units within the bank
• Supervise, coordinate, and support the activities of the project's implementing partners, unify plans and track progress
• Focal point for handling problems, incidents, and complaints related to the project
• Monitor, evaluate and report on project progress, quality and effectiveness
• Research, update and apply new trends and technologies that can be applied to the project
• Train and manage employees under management, build and improve human resource capacity

REQUIREMENTS

Educational Qualifications

• Graduated university/MBA

Relevant Knowledge/ Expertise

• Understanding of market, banking products and customer services, especially retail banking.
• Understanding of Project Management, planning and implementation project.
• Priority is given to have experience in digital transformation/project management, especially CRM projects at large organizations

Skills

• Project management skills
• Presentation and training skills
• Communication skills
• Analytical and synthetic skills
• Change management skills
• Fluent English

Relevant Experience

• Minimum 7 years of experience working on projects related to digital transformation in the banking finance sector

Required Competencies

• Ability to solve problems
• Organizational skills
• Teamwork and group management skills
• Sensitive to technology, creative thinking
• Resistant to pressure and highly disciplined
• Team building and human resource development skill