Quality Assurance Specialist

ABOUT THE ROLE:

Listen call recording/ real time agent consult to consumer.

Quality scoring agent calls.

Detect and record non-compliance found.

Proposed report and training plan for agents.

Coordinate with Trainer and Teamlead to coach and train agents.

Propose solution to improve call quality and sales efficiency.

Other tasks assiged by OM.

REQUIREMENTS:

At least 6 months experience in QA/QC possition.

Knowledge and experience in telesales.

Have sense to detect and regcognize non-compiance behavior.

Experienced in training and coaching is a plus.

Skilled in analyzing records to provide problems and solutions.

Ability to communicate and inspire employees.

BENEFITS:

Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards.

The company has foreign investment capital.

Professional, dynamic working environment, free parking

Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party.

Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)