Be responsible for driving the daily retail operations in line with the Brand standards to optimize brand management and business growth.
Manage and supervise sales and retail shops operations, including own retails, sales events. Develop business operational plans and delivery of contingency plans where necessary.
Enhance the standards and procedures regarding retail operations, customer services, are adhered to by retail staffs.
Supervise and manage the customer service flow, including handling compliments and complaints. Work closely with Retail Back office, CRM and Retail Marketing team to develop effective communication of Marketing Plans.
Work closely with HR and Retail Training teams to plan and design all aspects of training and development for sales force, e.g. induction, on-the-job, product skills, customers service, selling technique training.
Actively participates in all departmental level training and development initiatives and activities. Provides leadership and direction for the retail staff Sets performance plans and reviews with team members.
Plans include goals, key job responsibilities, competency development, measures, and follow-up activities.
Reviews include goals, key job responsibilities, company values, competency development Provides coaching & feedback to subordinates performs a high level of teamwork.
Key driver of opening new stores, renovation and refurbishment.
