Sales Manager

Job Purpose:

• Manage the daily operation of Telesales to meet sales KPI targets and in line with the company's objectives and strategies
• Manage teams of Sales and Sales support to meet targets and quality
• Drive the Telesales team to meet indicators: Approve rate, Average order value, Delivery rate, and daily/weekly/monthly revenue

Responsibilities:

• Create procedures/policies for the sales team to ensure target achievement
• Set KPIs for the team to reach the targets
• Create appropriate call scripts/sales promotions to attract customers to selling
• Analyze sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction
• Monitor random calls to improve quality, minimize errors, and track operation performance
• Ensure all relevant communications and data are updated and recorded
• Review the performance of staff, identifying coaching needs, and planning coaching sessions
• Handle the most complex customer complaints or inquiries
• Support subordinates to solve difficult issues and give suitable direction
• Propose staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff
• Evaluate staff on KPIs
• Prepare reports on sales daily
• Motivate and retaining staff
• Lead, management, and capacity management to meet KPI's target
• Build up the Sales team

Requirements:

• At least 2 years of Telesales management experience (team size at least 100 HCs)
• Good communication in English
• Negotiation, presentation, and communication skills
• Fast action, dynamic & professional manners
• Strong leadership skills
• Motivation and Coaching skills
• Analysis skill
• Pressure management
• Time management
• Be familiar with the start-up environment and good reporting skills are preferred