Sales Operations Executive

Dat Bikeis a technology startup whose mission is to drive mass adoption of green transportation. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.

Dat Bike team consists of young, ambitious people who are result driven. We want to grow Dat Bike to become a giant in the world. Join us if you want to make something great, from scratch!

Senior Sales Operations Executive has an essential role for ensuring the operation activities are implemented, such as fulfillment arrangements, maintaining accurate and up-to-date sales reports, promotion tracking, and dealer material/goods reconciliation.

This role will proactively collaborate with cross-functional teams such as sales, marketing, supply chain, and IT as a key point of contact operationally to ensure alignment and seamless coordination in achieving sales objectives. Moreover, they are tasked with continuously assessing the needs of the sales team, identifying skill gaps, and providing sales support and guidance to the team.

You will report directly to the Sales Operations Manager.

Sales Operations:

• Fulfillment: Monitor PIF order delivery as FIFS rules for retail and dealership channel, and communicate effectively to the Sales team. Follow from the SO creation (bike, accessory) to completed delivery.
• Report: Ensure data accuracy from DMS system, actual payment, and prepare daily sales report. Tracking promotion program implementation.
• Work closely with cross-functional teams including supply chain, marketing, finance, and customer service to ensure alignment and support for sales initiatives.
• Administration support for new store opening.
• Generate reports for sales activity as needed.

Dealer & Incentive data reconciliation:

• Reconcile the data of material/labor working hours to ensure the implementation of warranty and maintenance policies.
• Incentive data tracking monthly.

System management:

• DMS management to ensure the transactions of the sales order and promotion program are executed according to the applicable conditions.
• SAP: create and manage dealer sales orders.
• Provide user support and coordinate with IT for system enhancements or issues.

Other tasks are assigned by the Line Manager.

• Graduated from university or college, business administration, or a relevant major.
• At least 3 years of experience in administration or supply chain and closely working with Sales Dept.
• Good communication skills and Excel skills.
• Logical thinking, detail-oriented, and problem-solving skills.
• Strong problem-solving skills and comprehensive understanding of the sales process.
• Proactive collaboration across departments.
• Open-mind and be willing to learn the new things; be enthusiastic and responsible for work.
  

Dat Bike Factory: No.1 CN10, Tan Binh Industrial Zone, Tay Thanh, Tan Phu, Ho Chi Minh City