Shinhan Finance is a member of Shinhan Card, number 1 credit card business in Korea and is a wholly-owned subsidiary of Shinhan Financial Group, ranked at 44th among Top 500 Global banking brands. With Shinhan Card's know-how in financial products and more than 11-years-experience of the company in Vietnam consumer lending market, Shinhan Finance will be the best customer-oriented Finance Company in Vietnam. With the widespread business network nationwide, the company has capability to serve customers with flexible financial solutions, enabling our customers to fulfill their dreams and enhance their living standards
- Job Summary: Key Accountabilities and Performance Measures Impacted for both In-house teams and 3rd Parties as well.
- Key Roles & Responsibilities
- 1. Sales operation planning, management and monitoring:
- Delivery the sales targets
- Manage tele sales agents, field sales agent through team leaders
- Maintain of low attrition rate for agents and team leaders
- Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
- Ensure all the audit requirements are met and follows the policies laid down by the company
- Ensure the changes in the policies are communicated in time to staff
- 2. People development, training and motivation:
- Recruitment of agents
- Termination of agents on account of non-performance / disciplinary issues
- Implementation of any process which helps improves process efficiency
- 3. Problem Complexity:
- Routine Problem Agent not reporting to work, non-adherence of the process by an agent / teamleader
- Non routine Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats
- Performance measures
- Daily & monthly originations of loans/insurance policies
- Daily & monthly productivity MIS reflecting the calling & conversion metrics
- Monthly Attrition MIS
- Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finall result to show the effectiveness.
- Satisfactory Audit ratings and visit memo's
- 1. Qualification:
- Candidate must possess at least a Bachelor Degree
- 2. Experience:
- Minimum 3-5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales Tele sales/Telemarketing or equivalent
- 3. Knowledge:
- Should have basic knowledge of the financial/insurance products.
- 4. Skills:
- Excellent MS-Office skills,
- Good communication skills
- Good team player & fast learner
- Good command over English
- Challenging finance projects with big architecture / systems
- Annual leave: 16 - 18 days
- Professional qualification sponsorship, online course sponsorship, language sponsorship: English, Korean
- Attractive salary and bonus
- Social insurance
- Premium health insurance
- Overseas / Vietnam company trip
- Engagement and outdoor activities (birthday, football, charity etc)
- Friendly and dynamic working environment
