Mvenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
Job Description
Manage all security daily operation to report all daily security operation to Chief of Security.
Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
Ensure staff is properly trained on systems, security procedures, and service and quality standards.
Involve your team in regular, quality feedback discussions.
Develop team's capabilities for their current and future roles
Manage all Security personnel ensuring all patrolling, inspection and escort duties are performed to a high standard
Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
Assist in the coordination with the local investigator in crimes & accident handling and investigating
Assist Chief of Security & Security Supervisor in the preparation of security plan for specific events (seminar, conference, government guest, wedding, etc.)
Maintain inter-departmental relationships to ensure seamless customer service
Maintain all procedures and adhere to them within the Accor guidelines
Have a comprehensive understanding of the hotel's crisis & risk management procedures, assisting the Chief of Security in the development and amendment of the plans and procedures, ensuring implementation and compliance to relevant policies and procedures.
Train team members on CCTV room procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Ensure firearms and other weapons are not carried by staff when on duty.
Supervise emergency drills.
Key control ensuring the distribution and collection of keys are in accordance with Accor's brand safety standards.
Perform other duties as assigned.
Responsible for the safety and security of guests, employees and establishment needs
Report to Chief of Security all hotel property deficiencies and safety or security hazards
Initiate action to improve a hazardous situation immediately
Implement procedures for security and emergency incidents
In the event of fire, be thoroughly familiar with and guided by the hotel's emergency plan
Be familiar with location of fire alarms and fire fighting equipment
Maintain the security system
Monitor staff clocking on and off duty
Allocate staff locker keys as necessary
Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel's key control policy is adhered to and report on discrepancies
Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas
Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings
Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Manager any item of equipment which is faulty
Ensure hotel alarm system is in good working order
Maintain a good working knowledge of the following:
The hotel switchboard and paying system
The control points and the working of the hotel's gas and air conditioning system
The hotel's fire indicator board, fire wardens telephones and public address system
Maintain a daily log of incidents
Conduct regular locker checks in line with Human Resources
Check all packages and passes of employees entering and leaving the building
Carry out monthly fire inspections
Maintain a good knowledge of the liquor act and criminal code
Prevent gambling on hotel premises
Prevent Sabotage of hotel premises
Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended
Ensure no undesirables loiter in or around the hotel premises
Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed
Coordinate functions with other security staff or Police and other government Securities and promote good will with them
Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken
Be correct, secure and courteous in handling any disciplinary or criminal case
Be alert for any unusual packages, guests or vehicles and advise superior of same
Be thoroughly familiar of the property layout, design, entry and exit points
Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares
Supervise out scoured Security Guards ensuring adherence to hotel policy
Ensure that the safety control office is never left unattended
Provide escort duty for money transfers to the General Cashier's office or bank as required
Qualifications
High School or vocational training
2 year of security and safety experience and/or military/law enforcement experience, or an equivalent combination of education and experience
Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired.
Working knowledge of local laws, investigation methods, Occupational Health & Safety requirements and fire codes and life safety codes.
Able to speak, write and read English and Vietnamese
