Senior Business Analyst

About the opportunity

Discova is seeking a Senior Business Analyst to bridge the gap between our business and technical teams. The ideal candidate brings a deep understanding of business processes and expertise in Microsoft Dynamics 365 to the table. This analytical role will involve documenting business requirements, translating them into technical specifications, and managing projects to ensure successful delivery of solutions aligned with our strategic objectives. As a Senior Business Analyst, you will be responsible for resolving complex issues escalated by business users.

Key Responsibilities

• Bridging the gap between business and IT, ensuring effective communication and alignment.
• Gathering, analysing, and documenting business requirements.
• Translating business needs into technical specifications.
• Leading and managing small to medium-sized Discova-owned projects.
• Overseeing system implementation, testing, and deployment.
• Providing training and support to end-users.
• Utilising Microsoft Dynamics 365 to optimize business processes.
• Collaborating with cross-functional teams for successful project execution.
• Continuously seeking ways to improve system efficiency and effectiveness.

About You

The Essentials

• Candidates must possess a Bachelor's degree in Information Technology, Business Administration, or a related field.
• A minimum of 5 years of experience in a Business Analyst role, with a strong focus on systems and process analysis, is a pre-requisite
• Extensive experience with Microsoft Dynamics 365, including customization, configuration, and optimization.
• Proven ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Demonstrated project management skills, including planning, scheduling, and resource allocation.
• Strong analytical skills with a focus on business process improvement.
• Proficiency in creating and maintaining detailed documentation.

The attributes

• An advanced knowledge and experience with Microsoft Dynamics 365, including its capabilities and implementation methodologies.
• Proven track record of successful Dynamics 365 implementations.
• Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively.
• Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Detail-oriented and committed to delivering high-quality work.
• Experience with data analysis and reporting tools.
• Familiarity with other enterprise software applications and process mapping tools.
• Working knowledge of SQL or other database query languages is a plus.
• Willingness to travel as needed and work outside normal business hours to meet project deadlines.
• Alignment with Discova's company purpose and values.

About Discova

As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element.

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.

Discova's people are homegrown95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special.

To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities.

To learn more about Discova click: https://www.discova.com/

Work Perks!

What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward and Recognition: Celebrate your and others success at our regular Buzz Nights and the annual Global Gatheringyou'll have to experience it to believe it!

Use your smarts: Our people always use their quick thinking, expertise, and tenacity to figure things out.

Love for travel: We were founded by people who wanted to travel and wanted others to do the same. That passion is evident in our people and service. From travel discounts to inspection trips, travel invigorates, and this transcends into our culture.

Be appreciated: Our benefits go beyond the industry standards as we truly value those seeking growth with Discova for an extended period. Working holidays, extended leave and work anniversary benefits are all part of the Discova philosophy.

Personal connections: We are a big business founded on personal relationships. We work globally, live locally is one of our credos that really makes a difference in our world of travel possibilities.

A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, regardless of the results. We are firmly committed to supporting every employee's professional and personal development.

Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments. These programmes support nominated charities through workplace giving, promote volunteering, and support fundraising initiatives through our employee giving and office environmental Programmes. All our employees can even enjoy one volunteer day per calendar year. We thank all candidates for their interest; however, only those selected to continue the process will be contacted.

Exclusivity Notice: We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly