Company Description
SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly-owned subsidiary of Verysell Technologies Group (Switzerland).
SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. We bring together smart people internally and externally to create partnerships that push boundaries and challenge the status quo.
Job Description
- Improve customer service processes and enhance the overall customer experience.
- Provide accurate information and resolve customer issues in a timely manner.
- Support the creation and presentation of new ideas to add value to our products to increase sales and company revenue.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work to improve the customer feedback channels and communication to ensure a constant flow of reviews from them.
- Identify and report lucrative market business opportunities to capitalize on and increase the market share.
- Support the search for new suitable business partners to increase the brand's networking capabilities and customer reach.
Qualifications
- At least 3years of Customer Successexperience combined with BD/Sales experience, preferably in the IT Outsourcing industry.
- Fluent in English communication is a must.
- Strong sense and hands-on experience in onboarding clients, upselling or cross-selling.
- Strong interpersonal skills and proficiency in clearly communicating the strategy verbally or in writing form.
- He/She must be business-minded, and willing to expand his/her business development experience.
- Good negotiation and persuasion skills will come in handy.
- A solution-oriented approach and the ability to keep calm under pressure and solve problems timely and effective.
Additional Information
What We Offer
- 20 annual leave days
- Competitive Salary & Bonus
- Hybrid working culture
- Premium Health Care
- Yearly career/ performance evolution
- 13th-month salary/ competitive salary
- English training course
- Great activities (Team Building, Company Trip, Weekly Happy Friday, )
- Work with high profile multinational companies
