ABOUT THE ROLE
Responsible for the ongoing management and delivery governance of one or more end-to-end Database Services, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.
- Support the service(s) across the organization
- Identifies and addresses risks with the operation of the service
- Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure
- Contributes to the identification of issues / incidents / events that impact agreed service KPIs, SLA's, Service Health as well as any 3rd party Service Providers.
- Responsible for the successful resolution of critical, high, medium and low problems
- Provides technical support and direction across service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting
- Responsible for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant
- Collaborate with Architects and Design Leads to ensure that projects are scoped in accordance with asset roadmaps and strategies
- Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes
- Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities
- Ensure adequate communication, knowledge sharing and issue resolution across delivery and support teams
- Ongoing Stakeholder Management & management of stakeholder expectations
- Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio, any issues are to be identified and remediated appropriately
- Implement and enforce appropriate data quality controls are in place across the portfolio
- Another important part of the role is to perform On-Call support, where you will be remunerated accordingly and be part of a team
KEY CHALLENGES:
- Effectively manage Service Providers to ensure service stability, service risks are managed effectively and ongoing service health maintained
- Driving operational & technology change agenda to mature services in line with industry direction
- Ensuring service change and service transition is executed flawlessly
- Maintain systems at the required service level exceeding the expectations of our customers
YOUR SKILLS AND EXPERIENCE
- 4-6 years experience in Database Technology and delivery, with a strong background in the practical use, design and deployment of large-scale Database infrastructures
- 4-6 year's designing, building, managing and administering large scale Database (physical and virtual) environments
- 4-6 years experience with Oracle Database, any experience with PostgreSQL would be an advantage.
- Experience with design, implementing and managing enterprise Database and application dependencies and toolsets
- Experience with database optimization and tuning.
- Strong awareness and understanding of hardware, networks, software technologies and applications
- Relevant industry certifications
- Strong business communication and interpersonal skills
- Proven ability to remain flexible to deliver business outcomes
- Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment
- Knowledge and understanding of industry trends and technology
- Tertiary qualification in a Technology discipline or related field.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
- Sponsored English course with native teachers
- Opportunity for training in Australia
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Food and beverages in the office pantry
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting Cloud First technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
