JOB SUMMARY:
Manage claims projects and Vendors in Vietnam. Deliver loss cost and expense savings through claims Master Plan for both IT related projects and Non-IT related projects. Drive Claims operational excellence and research industry claims best practice for process improvement with data analytics.
DUTIES & RESPONSIBILITIES:
- Refine Vietnam Claims KPIs to ensure we measure our performance both from quantitative and qualitative perspectives
- Perform competitive analysis and share an outcome with Claims leadership team to set up claims KPIs to achieve best-in-class claims operations
- Sharing claims data/insights on at least monthly basis and Identify area of improvement of claim teams from data analytics
- Interpret data, analyze results using statistical techniques and provide ongoing reports.
- Develop and implement databases, data collection systems, Data analytics, and other strategies that optimize statistical efficiency and quality.
- Support Claim initiatives and projects to develop the claims process and enhance the customer experience.
- Manage and monitor claims vendors in Vietnam for all LOBs
QUALIFICATIONS:
- A bachelor's degree in Statistics, Mathematics, or related fields.
- Strong knowledge of insurance and data information
- At least 2 years experiences in insurance industry
- Strong leadership skills.
- Excellent communication skills and Fluent in English.
- Good data analytical skills and technical skills.
- Good negotiation and interpersonal skills. Service-minded and enthusiastic.
- Be skilled in Microsoft Office, SQL, and BI tools.
- Work as a team.
