Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a
(Senior) IOT Technical Support Engineer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:
- Technical Support: Provide front-line technical support for IoT-enabled telematics devices, including initial diagnostics, troubleshooting, and resolution of hardware and software issues.
- Remote and Onsite Assistance: Offer support both remotely (via phone, email, or chat) and onsite as needed to assist customers in setting up, operating, and troubleshooting Cartrack devices.
- Device Configuration and Setup: Guide customers through device setup, network configuration, and ensure correct functionality of sensors and tracking devices.
- Issue Escalation: Identify issues that require escalation and collaborate with engineering or development teams for complex problem resolution.
- Documentation: Maintain clear and accurate records of issues, resolutions, and procedures to enhance the knowledge base for future troubleshooting.
- Quality Assurance: Perform testing on new devices and updates, providing feedback on performance and functionality to ensure quality standards.
Skills & Qualifications
- Technical Background: Diploma or Bachelors degree in Electrical/Electronics, Mechatronics, IT, or a related field.
- Experience in technical support and troubleshooting, ideally with IoT, telematics, or electronic devices
- Knowledge of IoT Protocols: Familiarity with CANbus, RS-232, LTE, GPS, and troubleshooting IoT connections is a plus
- Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
- Ability to communicate complex technical information in an understandable way to non-technical users.
- English communication is a must
- IOT/Embedded/Electronics Engineer willing to do technical support scope are welcomed to apply
Working location: 408 Dien Bien Phu, Ward 11, District 3, HCMC
