Plan, implement and deploy fulfill request on internal applications & related applications to best support business requirements;
Analyze and fix issue on internal applications and related applications to ensure that it works stable;
Training for specialists in the team.
KEY RESPONSIBILITIES
Daily Operations Support:
Monitor and maintain company systems and applications to ensure stable operation.
Troubleshoot and resolve technical issues that arise during operations.
Ensure operational processes comply with company policies and regulations.
Incident and Request Management:
Receive, categorize, and handle support requests from internal users.
Manage and track the incident resolution process from detection to resolution.
Collaborate with relevant departments to quickly address issues.
Process Improvement:
Propose and implement process improvements to enhance efficiency and minimize risks.
Participate in the companys continuous improvement projects.
Reporting and Documentation:
Prepare periodic reports on the status of systems and applications.
Update and maintain user guides and operational documentation.
User Training and Support:
Guide and train internal users on how to use company systems and applications.
Assist users in resolving system and application-related issues.
REQUIREMENTS
Graduated from University/College, preferably in IT or technical areas
3+ years of experience in application developer, DevOps, Java Developer, IT administrator preferably in banking or financial businesses;
Strong understand programming languages & frameworks which are belong to technologies: Java, Web API, .Net Entity Framework is a plus;Strong understand object oriented programming (OOP);
Strong troubleshooting issue skill in complex IT environment;
Experienced in AWS cloud is a plus;Strong management, presentation and negotiation skills;
Strong analysis & problem resolving skills;
Strong proficiency in SQL and database management systems (e.g., MySQL, PostgreSQL, Oracle, SQL Server)
Diligent and willing to learn;
English (Able to write and read English Document);
