Job purpose:
Overall responsibility for maintaining high standards of quality & excellence is paramount for Sun Life Vietnam's reputation & success. This role implements robust execution assurance measures, monitoring project deliverables, & assessing loopholes, to ensure that outcomes meet expectations & deliver value to stakeholders.
Major accountabilities:
- Process optimization & standardization (25%): Identify opportunities to streamline operational processes and standardize procedures to enhance efficiency and quality. Collaborate with departmental leaders and stakeholders to redesign workflows and eliminate redundancies. Implement process improvement initiatives to drive financial effectiveness & improve productivity.
- Cross-functional collaboration and communication (20%): Foster collaboration and communication between departments to ensure alignment and coordination on quality assurance initiatives. Serve as a liaison between different functional areas to facilitate information sharing and problem-solving.
- Performance monitoring and analysis (15%): Establish performance metrics and KPIs to measure the effectiveness of quality assurance efforts. Monitor and analyze performance data to identify trends, patterns, and areas for improvement. Provide regular reports and insights to high management to support strategic decision-making and continuous improvement efforts.
- Risk management and mitigation (20%): Identify potential risks and vulnerabilities within operational processes and project activities. Develop risk mitigation strategies and action plans to minimize exposure and protect organizational assets. Monitor risk mitigation efforts and provide recommendations for corrective action to mitigate impact.
- Continuous improvement initiatives leadership (20%): Lead cross-functional teams in identifying, prioritizing, and implementing continuous improvement initiatives to enhance operational effectiveness and efficiency. Champion a culture of continuous improvement by promoting innovation, creativity, and accountability throughout the organization. Evaluate the effectiveness of improvement initiatives through performance metrics and stakeholder feedback, making adjustments as necessary to drive sustainable results.
Specialized knowledge:
- Advanced knowledge of Life insurance fundamentals sales process, sales & management training, recruitment & selection, performance management, compensation & incentive.
- Advanced knowledge of insurance company's operations, products and services is highly preferred
- Advanced knowledge and skills in product positioning and sales communication; design & delivery of training programs
- Experienced in project management
- Professional knowledge: LOMA courses, Financial Planning designation or courses (e.g. in-house programs, RFC, RFP, ChFC, etc.)
- Professional in using SQL, Tableau, Power BI
- Solid data analysis skills, precision, and attention to detail;
- Advanced computer skills required for Windows Office programs including Word, Excel, PowerPoint and Project, in addition to Outlook and web-based applications
Education and experience:
- University degree with 3 years working experience or an equivalent combination of education and experience, preferred in management trainee/associate or cross-functional roles
- Have at least 2 years experience in Business Analytic or Business strategy
