About us
SECUTIX is an industry-leading entertainment ticketing software. Our product is used by the largest sports clubs, live events, museums, and the greatest world sports tournaments. We are looking for a qualified Salesforce Administrator to join our Customer Service team, whose mission is to contribute to maintaining and administering our Salesforce platform.
Your responsibilities
- Maintain and administer Salesforce instance, including user access to data, security settings, and application configuration
- Administer users permissions on objects, fields, and reports.
- Troubleshoot any technical difficulties and resolve any issues.
- Manage the installation and maintenance of applications within Salesforce.
- Create customizations for use with Salesforce.
- Monitor system performance and identify issues.
- Provide support to users who need help using the platform respond promptly to requests for assistance and offer advice where appropriate.
- Contribute to document Salesforce platform (user guides, specifications, ).
- Work on Configuration / Customization per requirement
- CRM Administration with multiple factors / stakeholder
- Knowledge of the Agile methodology (Scrum)
- Experience and/or certifications on Salesforce.com: Certified Administrator or others.
- Propose solution per requirement
- Experience in multiple Products of Salesforce.com
- Has the ability to maintain the CRM, issue, and fix, support end users, and implement new features and data migration.
Your qualifications
- Bachelor's degree in computer science, information technology, engineering, or related field.
- Salesforce Certified Administrator.
- Knowledgeable with 3+ years of relevant work experience in Salesforce platform administration
- 5 years of experience with Salesforce Service Cloud (mandatory) and Salesforce Experience Cloud (advantaged)
- 3 years of experience with Salesforce Flow and other OOTB features
- Has the ability to work with end-users from non-tech departments like Sales, Service, Marketing
- Experience with technical and business documentation
- Strong analytical skills to investigate and correctly identify the root cause
- Good time management skills, able to identify and prioritize urgent/ critical requests
- Strong communication and presentation skills
- Demonstrates professionalism and confidence: dynamic thinker, proactive, can-do attitude, problem solver, and result-oriented.
- Have a customer-oriented mindset.
- Have experience working with end-users and stakeholders from multiple departments: Sales, Service, Marketing, Customer Service, Professional Service
- Have experience working with colleagues in European countries.
- Proficiency in English is required.
- Eagerness to learn, develop, and get involved in various tasks.
Nice to have
- ITIL certification.
- Experienced in Data Studio / Tableau/ CRM Analytics
- Knowing French/German/ Spanish is a strong plus.
Why you'll love working here
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events
