Service Assistant German Speaking

Duties & Responsibilities

Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels

1. Project management

• Support Service Manager in new project implementation
• In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
• Analyze projects errors on daily basis in order to have quick actions to improve project quality
• Gain sufficient project requirements and transfer the knowledge to related people through training
• Support/update project specification/business rules to relevant staffs/operators

2. Others

• Support Service Manager on daily tasks
• Backup for Service Manager or other Service Assistants when needed
• Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
• Escalate to higher management for anything that is beyond authority or poses risks to the projects to the projects

Required Skills and attributes

*** Education:

• Prefer College degree
• Good at German (A2-B1)

*** Technical skills and experience:

• At least 1 year of working experience as related position
• Understanding of company business
• Knowledge of IT is a plus
• MS Office (Word, Excel, PowerPoint)

*** Soft-skills:

• Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
• Customer centric mindset
• Negotiation skill
• Problem solving
• Communication and interpersonal skills.
• Planning and analytical skill
• Team working skill

*** Attribute:

• Strong multi-tasking abilities
• Good team player
• Hardworking
• Innovation and creativity

What are you waiting for Join our international team today!

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.

1. Great Benefits:

- Competitive and performance-oriented remuneration system

- On-going training and development plan

- Promotion & bonus opportunities

- Private medical care for you and your family,

- Professional and challenging working environment.

2. Advance your career:

- We provide you with support to sharpen your skills and knowledge for further steps in your career path

- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits:

The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global:

The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.

Notes:

By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection.