Service Engineer

Responsibilities

Do routine maintenance of instruments in appointed areas to make sure

instruments run according to specifications and give stable and correct

results.

Pay troubleshooting service visits to clients upon request to solve urgent

problems with instruments.

Suggest necessary changes of consumable and replaceable spare parts for

instruments.

Register for spare parts taken out from the office and return default spare

parts to the office.

Suggest temporary arrangements for instruments if spare parts are not

available in stock.

Receive new instruments from importers and check them upon request.

Deliver instruments to clients and do training for users.

Coordinate with Reagent Application Technician to handle product

complaints of reagents and reagent application.

Support Service Supervisor to forecast spare parts for stock.

Make reports after service visit, traveling and on monthly basis.

Support sales division to collect and evaluate information from clients and

in the market including competitors and competitive products.

Continuously develop product knowledge through self-study and

provided training.

Support and contribute to general business development of the company.

Other jobs assigned by Line Manager/National service manager.

Bring high-quality technical services to clients.

Achieve personal and contribute to achieving team and unit objectives.

Qualifications

Education/ Training Qualifications: Bachelor's degree

(Biomedical or equivalent).

Experience: From 2 years of experience in Medical

Device, preferring IVD.

Knowledge/ Skills/ Personalities:

Good communication and interpersonal skills.

Good technical analyze and problem-solving skills.

High responsibility, work hard, and willing to travel.

Good English (reading product knowledge) and

PC skills (software, MS Office)