Service Manager - German Speaking

Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels

A. Responsibilities:

1. Project management

- Make sure new projects are implemented successfully, by:

- Coordinate with other relevant people/departments for project testing

- Gain sufficient project requirements and transfer the knowledge to related people through training

- Monitor project on a daily basis and make improvements/adjustments when needed

- Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved

2. General management

- Provide accurate and timely information for related departments when required

- Control account portfolio (quality, productivity) to meet the predefined targets by maintaining close supervision to the projects

- Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost efficiency

- Other task assigned by Supervisor

B. Requirements:

*** Education:

- University degree

- Good in German (B1-C1) and English is a plus

*** Technical skills and experience:

- At least 2 years of working experience

- MS Office (Word, Excel, PowerPoint)

*** Soft-skills:

- Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners

- Customer centric mindset

- Negotiation skill

- Problem solving

- Communication and interpersonal skills.

- Leadership and supervision skills.

- Planning and analytical skill

- Presentation skill

- Team working skill

*** Attribute:

- Strong multi-tasking abilities

- Good team player

- Hardworking

- Innovation and creativity

What are you waiting for Join our international team today!

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.

We act with precision, connect people to the right information, and turn data into insights for better outcomes.

Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.

SPS. The Power of Possibility.

1. Great Benefits:

- Salary attractive and bonus package (13th salary, KPIs bonus up to 3-month salary)

- Personal accident & health-care

- At least 12+ annual leave

- Meal & Parking Allowances

- Flexible working time, International working environment

- Company trip, Team building, Sports

2. Advance your career:

We provide you with support to sharpen your skills and knowledge for further steps in your career path

Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits:

The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global:

The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.

Notes: Only suitable candidates will be contacted and invited to participate an interview.

By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection