A. KEY OBJECTIVES: (Objectives of Position Created in the Organization)
- Execute cost effective operations, meet client goal of zero interruptions of entire equipment operation and maintenance of facilities equipment and systems. Management of Operations and Maintenance teams, Safety, Health, Environment and Quality (SHEQ) and Commercial (Finance, Procurement, Stores and Human Resources, Administration, Legal and Compliance) teams and sub-contractors (as required) for the execution of Engineering Hard Services scope in conformance with Partner and end client expectations and RCR contract policies and guidelines.
- Ensure Engineering Hard Services (operations and maintenance of all M&E systems) is managed effectively and that all utilities related to production is available at all times and that resources are used in the most efficient and effective manner, and Service Level Agreements are achieved.
- Create a learning environment for RCR staff and work collaborative with our partner and end client in designing solutions to benefit the end client.
B. PRINCIPAL RESPONSIBILITIES OF THE POSITION:
- Ensures that RCR EHS policies are implemented and enforced.
- Manage the account and introduce strategic initiatives. Ensure targets are achieved.
- Understand the contract terms and conditions, service levels as well as customer expectations at a detailed level and take ownership for outcomes.
- Direct management resources to ensure that service levels are met and/ or exceeded in a timely and cost effectively manner throughout the life of the contract.
- Daily communication updates, weekly, monthly reports on safety, plant operations and its various activities and risk levels, partner / customer relationship management, budget controls, compliance and personnel updates, etc.
- Ensure incident reports are released within 24 hours. Get involved in the root cause analysis and make sure it is released within three days.
- Total compliance to internal and external company policies and procedures.
- Direct management resources to ensure service levels are achieved and or exceeded in a timely and cost-effective manner throughout the life of the contract.
- Secure additional work through scope and or scale expansion according to the account business plan.
- Attend safety/EHS training. Actively participate on internal meetings or external call meeting to subcontractor associated to the system operation and maintenance, sub-contractors.
- Develops and implement cost saving measures.
- Establish the account management organization structure and approve the site level organization.
- Direct and lead management resources as well as leverage available resources and knowledge to sustain customer satisfaction and continuously improve the account's performance.
- Review and recommend staff and employee training programs, workshops, seminars and classes to facilitate development and improvement of competencies and proficiency.
- Provides leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively.
- Manage customer, supplier and contractor relationships, by attending regular meetings and gauging health of the relationship.
- Manage priorities and time to ensure the completion of all assignments, tasks, activities and processes to achieve quality results, deliverables and reports.
- Establish and track a standard monthly performance scorecard. Periodically conduct business reviews with the customer to ensure alignment between expectations and delivery.
- Establish / maintain the account safety program and ensure that all safety programs, goals and objectives are met or exceeded. Comply all Customer and RCR policies and administer all policies, business processes and standards of the account and ensure full compliance.
- Communicate regularly with the customer to ensure that all account management resources are responding effectively and efficiently to the customer's changing needs.
- Communicate regularly with site and National management colleagues to share critical information, provide performance updates and seek advice, consensus and / or direction.
- Share knowledge with peers/ subordinates to contribute to the success of the project. Performs other duties as assigned.
