Quality assurance operation & training
- Observe online class directly or via records as scheduled or when needed;
- Support resolving emergency issues in classes when needed;
- Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.
- Conduct onboard training or other necessary training for teachers when needed;
- Coordinate to reconcile conflicts; complaints between teachers and students;
- Follow up with the teacher on completing class feedback and reports;
- Check and approve teaching hours on time;
- Assign and record office tasks to teachers properly and effectively;
- Attend and conduct observations and academic ranking to candidates while attending demos
Process, policies, and regulation
- Follow all working procedures, policies, rules, and regulations of TED;
- Support team members in handling requests and concerns from teachers;
- Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations;
- Participate in researching and revising processes annually or when needed;
- Collaborate with team members in maintaining the TED operation in the right standard;
- Update and make necessary reports;
Other
- Other ad hoc assignments required by Line manager.
