As the Team Lead Customer Intelligence for Product & Service Quality Development, you will lead and conduct in-depth user and UX research across the entire product line and applications within the company. This role focuses on understanding customer needs, preferences, and pain points to guide product design and development, ensuring a seamless and engaging user experience. You will be responsible for establishing a strong feedback loop between end-users and the product team, contributing to a product-led growth strategy that adapts to real user insights.
What you will do
- Research Strategy & Methodology: Develop and lead research projects for MoMo product development & strategy applying varied methods (e.g., Usability Testing, User Interviews, User Surveys) to recommend actionable insights;
- Cross-Functional Collaboration: Work closely with product, design, data, and engineering teams to ensure research findings drive meaningful product improvements, facilitating regular updates and feedback sessions with stakeholders;
- Feedback Analysis & Reporting: Build and manage systems for collecting and analyzing user feedback, delivering reports to guide product development and inform strategic decisions;
- Visibility & Communication: Maintain clear, proactive communication on research insights, product updates, and roadmap visibility to support informed decision-making across teams;
What you will need
- 5+ years conducting user research and/or market research, with an excellent command of either Qualitative or UX research and business consulting capabilities;
- Good product sense; an understanding of product development, design thinking while being aware of industry trends and competitive actions as a context for making analysis;
- Strong interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary;
- Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously;
- Experience working with Design and Product teams is an advantage;
- Language: proficient in English. Chinese is a plus.
