About Judge.me
We believe in a world where we have trustworthy customer reviews for all products and services. Our mission is to increase trust between consumers and businesses by making online reviews more reliable and transparent.
Judge.me is a bootstrapped, profitable, and fast-growing SaaS company. We build our own products that customers love, best known for Judge.me Product Reviews app, being the number 1 ranked app on Shopify with over 30,000 five-star app reviews.
Most of our 60+ person team are working at the headquarters in London (UK). We have customer support staff in London (UK, headquarters), Ho Chi Minh City (Vietnam), Casablanca (Morocco), and So Paulo (Brazil), enabling 24/7 service.
Don't miss this exciting opportunity to be at the forefront of a transformation of the customer reviews space.
Learn more about our culture and about our team.
About The Role
Our apps are renowned for their great customer service and we need someone who can make this even better. If you have great problem-solving skills and a can-do attitude, we would love to have you on board!
What You'll Do
- Provide installation/onboarding for new users
- Provide omnichannel support (chat, emails, calls)
- Answer questions about the app features and settings
- Troubleshoot and solve technical issues / Prepare them for the developers
- Improve users stores by fine-tuning settings and/or customizations
Must-have
What you'll need
- Fluent English (all 4 skills)
- Fundamental knowledge of HTML and CSS
- A positive attitude to help our users succeed (instead of a just getting a job done or following a process attitude)
- Willingness to learn about e-commerce and e-commerce platforms, and technical aspects of our apps
Optional But Preferred
- Work experience in technical or customer-facing jobs (whether online or offline)
- Experience with e-commerce platforms like Shopify or with JavaScript
What You'll Get
- Job title: Technical Customer Support
- Salary: $500 - $700 / month (starting)
- Bonus: monthly, based on performance
- Free light drink and snack every day, free weekly team lunch and quarterly team dinner
- Working days: 5 days/week
- Working hours: 7:30 - 16:30 GMT+7
- Location: Private office in District 1
- Start date: flexible
Why it's awesome to work with us
- Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
- You'll get first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
- No overtime and no dress code. The main thing we care about is the quality of your work.
- Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive.
