Technical Support Engineer

Responsibilities

• Provide product demonstration and technical training to customers.
• Handle customer complaints efficiently and accurately, by remote instruction or onsite trouble shooting.
• Help customers on product installation and operation.
• Design product brochures, operation manual manuals and videos.
• Other work assigned by the leadership.

Qualifications

• Bachelor's degree or above, majoring in power electronics, electrical automation or other engineering disciplines is preferred.
• At least 2 years of After-sales or technical support experience, familiar with PV energy storage systems, lithium battery, UPS.
• Proficiency in written and spoken English and local language.
• Business travels are required.

About the Company:

KSTAR has more than 4500 employees and 18 overseas branch offices in different countries and has offered high quality products and nice service to more than 100 countries all over the world. There are over 600 R&D engineers, the majority of whom have talented experience in inverter industry and data center solutions. In Kstar, we are a young, energetic team with a great working environment. We are always looking for the best talents to grow with us together. Welcome to join us!

Career Growth and Learning:

We offer a variety of career mobility and development opportunities that are designed to help employees move into higher-paying roles at Kstar or elsewhere. Our programs offer employees access to industry certifications, virtual and on-the-job learning, and more to help them grow their skills. These programs, as well as career development opportunities like mentoring, internal transfers, and promotions, are just one of the ways we strive to be the world's best employer.

Diversity, Equity, and Inclusion:

Kstars ability to innovate on behalf of our customers relies on the perspectives and knowledge of people from all backgrounds. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace.