Technical Support Engineer

A-Company Overview

Stor.ai is a fast-growing global technology company pioneering the future of online grocery. Stor.ai has proven itself as a market leader, enabling grocery retailers around the globe to compete with retail technology giants by using stor.ai's grocery-specific digital commerce platform. Our products are used in the US, Canada, Panama, Europe and Israel and we already have hundreds of B2B customers. We are a diverse team of energetic individuals who think big and thrive for excellence at every level.If you are passionate about technology, enjoy solving complex problems, and thrive in a collaborative environment, we invite you to join our dynamic team.

B-Position Overview

As a Technical Support Engineer (Level 2) at Stor.ai you will play a crucial role in providing advanced technical assistance to our clients. You will be responsible for troubleshooting and resolving complex issues related to our web and mobile applications, API integrations, and data platform. This position requires a strong technical background, excellent communication skills, and a commitment to delivering exceptional customer support.

C-Responsibilities:

1.Provide expert technical support to clients, addressing and resolving escalated issues promptly.

2.Collaborate with Level 1 support engineers to mentor and assist in troubleshooting and problem-solving.

3.Investigate and analyze issues related to our web and mobile applications, API integrations, and data platform.

4.Communicate effectively with clients to understand and document technical issues and resolutions.

5.Work closely with development teams to report and track software bugs and contribute to continuous improvement.

6.Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs.

D-Required Skills:

1.Solid understanding of web technologies, including React, AngularJS, Node.js, and mobile technologies like ReactNative.

2.Experience with API integrations using PHP, C++, and cloud services such as AWS.

3.Familiarity with database technologies, including AWS RDS, Solr, DynamoDB, and others.

4.Proficient in scripting languages like Python and PHP.

5.Strong problem-solving and troubleshooting skills.

6.Excellent communication and interpersonal skills.

E-Freferred Qualifications:

1.Previous experience with support for Clickhouse DataWarehouse, Trillabit Reporting, or similar reporting tools.

2.Knowledge of tools such as Bash, Crontab, and Memcache.

3.Familiarity with AisleOne applications and relevant technologies.

F-Salary Range & Benefits

Salary: negotiate

Competitive income with 13th-month salary and attractive performance bonus.

Annual leave: 12 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam.

Periodic medical checkup, Health/Social Insurances. Bao Viet Insurance after 10 months of employment.

Be provided with high performance laptop and screen.

Career Growth

Opportunity to experience a great workplace where young & world-class talents work together passionately.

Very diverse offline and online seminars & workshop provided by company, supervisors, mentors and buddies.

Clear and flexible career path.

Working Environment

Working in a progressive and international environment.

• Complimentary snacks, fruits, drinks every day.