Technical Support Executive

JOB DESCRIPTION

Customer care - Taking cases supporting customers product support issues, pre-sales and after-sales support.

Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels

Monitor and report product quality in the market via the support channel

Present a positive, effective, and flexible contribution to achieving team targets and objectives

Collaborate with other team members to provide high-quality support

Ensure constant self-development using day-to-day work, web-based training, and other available resources

REQUIREMENTS

Bachelor's degree or any equivalent technical certification (Mechatronic is preferable)

Good command of English (communication, writing)

Demonstrated excellence in teamwork, collaboration, and knowledge sharing

Experience in customer support is a plus

BENEFITS

Quarterly bonuses

Yearly company trip

Health insurance