Job Description:
- Working with the Management Team, the TR Manager may be assigned or required to carry out specific projects aimed at improving standards within the Crescent Mall, for example customer care, or standard of service of contractors, reviewing all centre facilities, equipment & furniture.
- Directly liaise with the retailers within the Crescent Mall in the first instance, being their first point of contact for any issues the retailer would like to discuss, resolving or escalating as appropriate as soon as the Lease Offer is signed.
- Assist in overseeing the customer service and mall commercialization aspects of Centre Management.
- Perform Walk around every day to highlight any area which has an adverse effect on either the operation, or presentation of the Centre.
- Ensure tenants are compliant with legal obligations as provided for in the Lease
- Agreement including Tenant Handbook rules and regulations.
- Keep abreast of market trends to determine the need for improvements in the mall.
- Analyse sales and revenue reports and make forecasts
- Assisting with rent collection and arrears control where required
- Assisting the Deputy General Manager and Finance Department in maintaining absolute accurate records at all times of documentation including tenancy schedule, financial statements, leases and retailer files.
- Perform special projects and other responsibilities as assigned.
Qualifications:
- Tertiary qualifications with relevant management experience of at least 5 years working in a similar position.
- Advanced knowledge of Retail Management and Customer Service.
- Demonstrate Team Leadership and Client Liaison experience
- Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing problem-solving skills.
- Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
- Fluency in Vietnamese and English, both oral and written essential.
- Able to work evenings, early mornings, weekends and/or holidays
Benefits:
- Social Insurance Full Salary
- Personal Insurance after Probation
- 13th Salary, KPI Salary
- Discount using Crescent Mall services
- Teambuilding
Working location:
- HCM City: 101 Ton Dat Tien, Tan Phu ward, Dist 7.
Working hours:
Monday - Saturday (48 hours/week, from 09:00 to 17:00)
