M t cng vic
Nhim v chnh Cng vic c th
Tm kim khch hng mi
- Tm kim thng tin khch hng qua nhiu knh khc nhau xy dng h thng khch hng tim nng.
- Ch ng lin h vi khch hng tim nng trong danh sch t tm kim hoc t h thng d liu ca khch sn gii thiu cc dch v, chng trnh u i.
- Gi thng tin dch v qua mail khch hng tham kho, gii p cc thc mc ca khch hng khi c mail phn hi t khch.
- S dng cc k nng bn hng m phn, thuyt phc khch s dng cc dch v ca khch sn.
- Tin hnh th tc k kt hp ng vi nhng khch hng ng s dng dch v.
Chm sc KH ang s dng dch v, KH c
- Ch ng lin h vi cc khch ang s dng dch v nm tnh hnh, pht trin mi quan h tt p vi khch hng.
- Kp thi h tr, gii p cc yu cu, phn nn t khch hng.
- Theo di thi gian kt thc hp ng thuyt phc khch ti k hp ng
- Ch ng gi cc thng tin u i, khuyn mi cho khch hng c thuyt phc h s dng li dch v ca khch sn.
- Tin hnh th tc k kt hp ng mi vi nhng khch hng c mun s dng li dch v.
Trin khai thc hin hp ng
- Sau khi cht hp ng vi khch, nhn vin kinh doanh phi hp vi cc b phn lin quan trin khai thc hin hp ng, m bo cc yu cu ca khch.
- Gim st qu trnh trin khai hp ng, cht lng dch v khch hng nhn c nhng gi tr tt nht.
- Phi hp vi cc b phn lin quan khc phc nhanh cc vn pht sinh trong qu trnh s dng dch v ca khch.
Cc cng vic khc
- Theo di qu trnh thanh l hp ng, h tr phng k ton c thc cng n.
- Phi hp vi b phn Marketing ln k hoch v trin khai cc chng trnh u i vo cc dp l, tt; tri n khch hng; gii thiu sn phm dch v mi tip cn, thu ht cc i tng khch hng.
- Lin kt cng cc b phn khc trong khch sn nng cao cht lng dch v p ng tt th hiu ca khch hng.
- Tham gia cc kha o to, bi dng nng cao trnh khi c khch sn to iu kin.
- Lm cc bo co cng vic theo nh k, pht sinh.
- Tham gia y cc cuc hp ca b phn, bo co cc thng tin phn hi t khch c gii php x l, khc phc hiu qu.
- Thc hin c cng vic khc khi c yu cu t Qun l.
Cao ng
