ROLE SUMMARY
- The role of the Workforce Planning and Productivity (Middle/Senior/Lead) is to work collaboratively with leadership stakeholders and their teams to uplift Workforce management services, drive performance uplift and to build operational leadership capability
- Lead the monthly workforce planning and forecasting activities across BUs, reconciliation, understand performance drivers, provide explanations plan variances/prior reporting periods and propose and support improvements.
- These goals will be enabled by building relationships and identifying opportunities to embed and elevate foundational skills and tools, which will in turn enable leaders to strive for high performing teams, with a growth mindset, that will benefit our colleagues and customers.
- The Workforce Planning and Productivity role is a trusted partners across EWPP, Enterprise Operations and broader T&EO teams and across NAB, thought leadership and execution of performance and operational excellence
- This role has no BEAR accountabilities and is not a responsible manager
YOUR RESPONSIBILITIES
- Collaborating with the BU Workforce Planners and contribute to workforce planning activities including, but not limited to, forward view for financial year planning
- Identifying and action opportunities and deliver actionable insights for operational improvement
- Guiding & Supporting Executive, Heads of and operational leaders on workforce planning activities
- Educating stakeholders about analytics and operational best practice.
- Develop and maintain workforce management models, insight reporting (WFM) and support business strategic deliverables.
- Escalation of risks, issues and blockers
- Proactively managing risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified.
SKILLS & EXPERIENCE REQUIREMENTS
Experience
- Minimum of 7 years in a Workforce, Operational or Project Leadership role ideally within Financial Services and/or Banking sectors
- Experience in Workforce Tools & Methodology
- Business Improvement & Business Process re-engineering
Essential capabilities
- Business Analysis & Problem Solving
- Ability to blend and connect the right resources and ability to multi-task and adapt to changing priorities
- Strong communication and interpersonal skills including the ability to influence stakeholders from leads to executives.
- Knowledge of Workforce Management Technology and/or Operations
Other capabilities: Office 365 suite of product, chief amongst them Excel and PowerPoint
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
- Sponsored English course with native teachers
- Opportunity for training in Australia
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Food and beverages in the office pantry
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting Cloud First technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
