Monitor market trends and competitor activity to identify new business opportunities.
Defines and rolls out new products and/or industry specific air product solutions
Manage and optimize Airfreight operations by implementing standard processes and operational control systems
Coach operations and initiate specific training as needed
Interview, hire and train support staff. Continuously review the performance of staff
Manages carrier relations and negotiates rates to support.
Develop and implement strategies to enhance the organization's air products and services.
Collaborate with sales and marketing teams to develop effective sales and marketing strategies for air products and services.
Analyze market trends, customer needs, and competitor activities to identify new opportunities and areas for growth.
Develop pricing strategies and ensure that pricing is competitive and aligned with market trends and customer needs.
Monitor product performance and adjust improve performance and profitability.
Work closely with suppliers and vendors to ensure the availability and quality of air products and services.
Ensure compliance with industry regulations and standards.
Manage and lead a team of professionals to achieve goals and objectives.
Collaborate with other departments and stakeholders to ensure alignment and integration of air products and services with overall organizational goals and strategies.
Develops sales tariffs and manages rate databases to be used as sales tools.
Align and support Commercial Leader to coach sales staff on product related strategy, services, and solutions.
Support tender management in the RFQ process.
Manage, coordinate and lead a strong operations team to ensure a best-in-class operations organization.
Create and implement strategic initiatives for the air freight department.
Create, implement, and report improvement of all department KPIs as well as SOP
Maintaining internal operational databases ensuring compliance with the company's partner/vendor standards as well as IATA and local requirements and regulations.
Manage monthly review of partners/vendors for compliance, score cards, etc.
Prepare regular analytical reports, strategically plan, and manage air freight services.
Requirements:
Bachelor's Degree or equivalent experience required.
7+ years of senior work experience in an airfreight environment in a customer facing capacity .
Developed an expert level competence in airfreight operations.
Strong ability to maintain relationships at various levels throughout both the vendor and customer organization.
Excellent interpersonal skills and the ability to work well with both local and international agents and clients
Ability to present ideas in business-friendly and user-friendly language
Excellent verbal and written English communication skills
Superior active listening skills
Strong organizational and time-management skills
Ability to train, develop, manage and deliver results
